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How aurahoki slot Handles Your Personal Data

At aurahoki slot, your personal data — from account registration details to deposit records via DANA, OVO, GoPay and QRIS — is handled with clear rules you can…

Data collected only as neededDANA, OVO, GoPay & QRIS transaction records securedAccount data access available on requestRetention periods clearly statedContact path open 24/7
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aurahoki slot How aurahoki slot Handles Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review, correct or delete the personal data aurahoki slot holds about you, our privacy team is reachable around the clock. You can submit a formal data request through three channels listed below; we aim to acknowledge every request within 24 hours and resolve it within 14 calendar days, in line with the commitments stated in this policy. Responses are sent to the email address on your registered account, so keep that address current.

Team online

Live Chat

Start a live chat session directly from your account dashboard — our privacy-support agents are available 24 hours a day, every day, to log your data request and give you a reference number within minutes.

Email Privacy Team

Send a written data request to our dedicated privacy address at [email protected]. Include your registered email and the specific data action you need — access, correction or deletion — so we can process it without delay.

Account Settings Form

Log into your account, navigate to Settings → Privacy, and use the built-in data-request form. The form pre-fills your account ID and timestamps the submission automatically, creating a verifiable audit trail.

DATA HANDLING PRACTICES

Six Ways We Protect Your Privacy

Our data practices are shaped around the account workflows Indonesian users actually go through — from a first DANA top-up in Bandung to a late-night session on mobile.

Encryption in Transit and at Rest

All data moving between your device and our servers is encrypted with TLS 1.3. Account records, including your DANA and OVO deposit history, are stored in encrypted database partitions that our customer-facing staff cannot access directly.

Cookie Controls You Operate

On your first visit, a cookie-consent panel appears before any non-essential cookies are set. You can revisit those choices any time via the Cookie Settings link in the site footer, and we honour your selection on the next page load immediately.

Account Security Alerts

Any login from an unrecognised device triggers an automatic email alert to your registered address. If the login was not you, the alert includes a one-click link to lock the account, stopping further access within seconds.

Data Retention Schedule

Active account data is kept for as long as your account remains open. After you close your account, transaction records are retained for the period required by applicable Indonesian financial regulations, then permanently deleted from our systems.

No Third-Party Data Sales

We share your data with payment processors like QRIS gateway partners solely to complete your transactions. We do not sell, rent or broker your personal data to marketing networks, data brokers or unrelated third parties under any arrangement.

Data Access and Correction Requests

You can request a full export of the data we hold about you at any time. Requests submitted through live chat or the Settings → Privacy form are logged with a timestamp and a unique reference ID so you can track progress through to resolution.

Your Questions About This Policy, Answered

The questions below come from real account enquiries our privacy team receives. If your question is not covered here, the live chat channel and email address listed in the contact section above are open around the clock for follow-up. We keep this section updated as our data practices evolve.

We collect your name, email address, date of birth and chosen payment method — DANA, OVO, GoPay or QRIS — at registration. After that, session logs, device identifiers and transaction records are added as you use the account, solely for security and operational purposes.

Yes. Submit a data-access request via live chat or the Settings → Privacy form and we will compile a full export of your account data. We aim to deliver it within 14 calendar days to your registered email address, where local law permits.

Transaction references from DANA and OVO are stored in encrypted partitions. We retain the transaction ID, amount, timestamp and status — not your e-wallet credentials. Those details are tokenised at the payment gateway and never reach our database in raw form.

We share data only with the processors needed to run your account — payment gateways for QRIS and GoPay transactions, fraud-detection services and cloud infrastructure providers. None of these partners are permitted to use your data for their own marketing.

Personal profile data is deleted within 30 days of account closure. Financial transaction records are retained for the period required under applicable Indonesian regulations — typically five years — then permanently and irreversibly deleted from all our systems.

Log into your account and go to Settings → Privacy to submit a correction or deletion request. Alternatively, email [email protected] with your registered email and the specific action required. We acknowledge every request within 24 hours and include a reference ID.

We email registered account holders at least 14 days before any material change takes effect. The updated policy is also published at aurahokislot.xyz/privacy-policy/ with the revision date noted clearly at the top of the page so you can compare versions.

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